I help companies bring voice AI to production — from custom TTS voices and conversational bots to full contact center platform builds on Genesys & Sprinklr.
15+ years in telephony · Based in Czech Republic · Available for contract & consulting
I've been building telephony and contact center systems since 2010 — first as an in-house developer, then as a freelance consultant working with enterprises across Central Europe.
My sweet spot is the intersection of voice technology and enterprise platforms. That means everything from training custom TTS models with ElevenLabs, designing IVR flows, building Genesys agent desktops in C#, to deploying full Sprinklr CCaaS implementations across voice, chat, email, and social channels.
I'm hands-on by nature. I write the code, design the architecture, and stay with the project through deployment. No fluff, no hand-waving — just working software.
I focus on a few things and do them well. Here's where I can help:
End-to-end TTS project delivery — voice dataset preparation, model training with ElevenLabs, custom voice design, and production integration for customer-facing voice applications. I also build conversational AI systems using DialogFlow CX and LLM integrations.
Architecture, customization, and integration of enterprise contact center solutions. Deep hands-on expertise with Genesys Engage, Genesys Cloud, and Sprinklr — from agent desktop development and IVR design to omnichannel routing and reporting.
Robust backend development for data-driven platforms. I design and build the APIs, services, and database layers that power frontend applications — in Java, C#/.NET, or Python depending on what fits.
I also build mobile games (.NET MAUI), automated trading systems, and analytics dashboards. Check out PB Fun Gaming — my indie game studio. If it involves writing code and solving interesting problems, I'm probably interested.
A condensed timeline — most of my career has been in the Genesys/CCaaS ecosystem.
End-to-end Sprinklr CCaaS implementation for multiple clients — LiveChat, Social, Voice, and Email channel integration.
Custom module integration for Genesys Cloud. React-based agent desktop extensions. TTS voice training and deployment with ElevenLabs.
Built API proxies in Apigee for communication between Google DialogFlow CX bots and Java backend services.
Long-running engagement developing and customizing the Genesys Engage call center front end. C#/.NET, Genesys SDK, Oracle backends, WPF.
Architecture and development of backend services powering call center applications. Java, Web APIs, Oracle.
Full-stack call center solutions on Genesys platform. CRM Dynamics 365 customizations, plugins, and integrations.
Whether you need a TTS voice pipeline, a contact center integration, or a full-stack solution — I'm available for consulting, project work, and long-term collaboration.
Based in Czech Republic · Available remotely across Europe