I help companies bring voice AI to production — from custom TTS voices and conversational bots to full contact center platform builds on Genesys & Sprinklr.
15+ years in telephony · Based in Czech Republic · Available for contract & consulting
I've been building telephony and contact center systems since 2010 — first as an in-house developer, then as a freelance consultant working with enterprises across Central Europe.
My sweet spot is the intersection of voice technology and enterprise platforms. That means everything from training custom TTS models with ElevenLabs, designing IVR flows, building Genesys agent desktops in C#, to deploying full Sprinklr CCaaS implementations across voice, chat, email, and social channels.
I'm hands-on by nature. I write the code, design the architecture, and stay with the project through deployment. No fluff, no hand-waving — just working software.
I focus on a few things and do them well. Here's where I can help:
End-to-end TTS project delivery — voice dataset preparation, model training with ElevenLabs, custom voice design, and production integration for customer-facing voice applications. I also build conversational AI systems using DialogFlow CX and LLM integrations.
Architecture, customization, and integration of enterprise contact center solutions. Deep hands-on expertise with Genesys Engage, Genesys Cloud, and Sprinklr — from agent desktop development and IVR design to omnichannel routing and reporting.
Robust backend development for data-driven platforms. I design and build the APIs, services, and database layers that power frontend applications — in Java, C#/.NET, or Python depending on what fits.
I also build automated trading systems, analytics dashboards, and shipped Android products under my own label — see Side Projects below. If it involves writing code and solving interesting problems, I'm probably interested.
A condensed timeline — most of my career has been in the Genesys/CCaaS ecosystem.
End-to-end Sprinklr CCaaS implementation for multiple clients — LiveChat, Social, Voice, and Email channel integration.
Custom module integration for Genesys Cloud. React-based agent desktop extensions. TTS voice training and deployment with ElevenLabs.
Built API proxies in Apigee for communication between Google DialogFlow CX bots and Java backend services.
Long-running engagement developing and customizing the Genesys Engage call center front end. C#/.NET, Genesys SDK, Oracle backends, WPF.
Architecture and development of backend services powering call center applications. Java, Web APIs, Oracle.
Full-stack call center solutions on Genesys platform. CRM Dynamics 365 customizations, plugins, and integrations.
Alongside the consulting work I design, build and ship Android games end to end under my own label, PB Fun Gaming. They are where one person owns the whole stack — client, server, infrastructure and store compliance — which is the fastest way I know to stay honest about what shipping actually costs.
Generated dungeons, an authored story campaign and a ranked ladder, all driven by a single memory mechanic. .NET MAUI client, ASP.NET Core backend on Cloud Run with real-time duels over SignalR.
A hero cut out of the player's own photo, segmented on-device with Google ML Kit so the original never leaves the phone. Play Games friends and leaderboards, and a server that moderates every shared image before anyone sees it.
Both are published by PB Fun Gaming, my indie studio — more about it at pbfungaming.cz.
Whether you need a TTS voice pipeline, a contact center integration, or a full-stack solution — I'm available for consulting, project work, and long-term collaboration.
Based in Czech Republic · Available remotely across Europe